Accession enables you to integrate voice, instant messaging, video, and email into a single, cross platform user experience. Accession will become the primary means by which your employees communicate. Key benefits include:
Softphone enables voice communications, either within the client itself or integrated with the desk phone or mobile device
Corporate directory/contact management – communicate with a click of a mouse, via IM, voice, or video. Add and subtract contacts from in or outside your company, or integrate with your Outlook contacts
“Presence” capabilities – know the status of your co-workers real time – available, away, in a meeting, or offline – so you know the best way to reach them
Works with Windows and Mac- based operating systems
Visual voicemail – listen to your voicemails in any order, also see the voice to text transcription
Integrate with Outlook email to see presence status and click to dial or chat
Integrate with CRM and business productivity tools such Salesforce, Sugar CRM, WebEx, and Google
Optional features include contact center capabilities, call recording, and audio conferencing
